Frequently Asked Questions
What does the rental price include?
- VAT
- Unlimited mileage
- Comprehensive insurance and breakdown cover within the UK (Europe £110)
- Full bottle of gas
- Cutlery, crockery, pans, outside table and chairs
- Bike rack, electric hook-up cable. Leveling blocks
- Mattress protector and bottom sheet
- TV/DVD with USB and HDMI ports
How do I make a booking?
Choose a model from our website or discuss over the phone.
E-mail or phone us to get an instant quote
To secure booking we require a £200.00 deposit, balance due 1 month prior to hire
Can I drive your motorhomes?
All our motorhomes can be driven on a normal UK B2 car driving licence
We can insure drivers between 25-79 years of age
All drivers must have held a full valid licence for more than 2 years
Our insurance company will accept up to two sets of speeding fines (i.e. Sp 30) maximum 6 points in total
For more than two sets of points we will contact our insurance company to see if they will insure you
What time can I collect/return the motorhome?
Standard collection times are from 2.30 pm and returns before 11 am
For early collection/late return a fee will apply
Please allow about an hour for paperwork and hand-over of the motorhome
What do I need to collect the motorhome?
All drivers need to be present on collection of the motorhome
Full valid driving licence with photo ID (must match proof of address)
Driving licence summary and code from the DVLA website
At least two forms of proof of address, these include:
- A utility bill
- Council tax bill
- Bank/credit card statement
- Mortgage statement
How many miles to the gallon can I expect?
This is really subject to how you drive and if your journey will be mostly motorways, as a guide expect anywhere between 25 and 40 miles per gallon.
Is there a minimum hire period?
A minimum hire period of 4 nights apply except July and August where it is a 7 night minimum. Glastonbury will be subject to a 7 night minimum hire.
What is the security deposit?
As with all motorhome hire companies, there is a refundable security deposit of £750.00 payable on collection of the motorhome on a credit or debit card. This can be reduced to £500.00 with a waiver payment of £50.00. The security deposit will be refunded to you, minus any deductions (if applicable) within 21 days of return of motorhome. This is to allow time for any parking or speeding tickets to arrive.
Can we reduce the security deposit/insurance excess?
Yes, the security deposit/insurance excess can be reduced (but not entirely removed) by selecting to pay Damage Limitation Waiver (DLW).
The cost for DLW is:
Up to 7 nights = £75
7 nights and over = £75 + £15 per night, up to a maximum of £285
By selecting to pay for DLW the insurance excess will be reduced as follows:
From £750.00 to £250.00
Is there any excess on the vehicle insurance?
There is an insurance excess of £750.00 on the policy, however this is not payable in the event of any accident as this will be taken from the security deposit detailed above.
What happens if the motorhome breaks down?
In the unlikely event you experience a breakdown, all motorhomes have a 24 hour, 7 day breakdown/recovery throughout the UK and Europe.
What are the speed limits that apply to motorhomes?
As all of our fleet have an unladen weight of up to 3050kg, they are therefore subject to the same speed limits as cars. For guidelines please visit www.gov.uk/speed-limits. For speed limits in Europe please refer to the country-specific speed laws.
Can I take the motorhome abroad?
Yes, however there is an extra charge to cover the added insurance and breakdown cover.
The extra charge is:
Up to 7 nights = £120
7 nights and over = £120 + £15 per night, up to a maximum of £375.
The extra charge includes:
Added Breakdown Cover
Added Insurance
Mileage
European Travel Kit
Can I take the motorhome on a ferry or the Eurotunnel?
Yes, your motorhome can be taken on a ferry or Eurotunnel, you will need a registration number and length of vehicle at the time of booking.
Can I take my pet?
Yes, however there will be a charge of £70.00. We also ask that they are not to be left in the vehicle unattended or allowed on the soft furnishings.
Do you offer a delivery service?
We can arrange delivery of your motorhome, price subject to location. Please ask for details.
Can I leave my car at your depot?
Yes, you can leave your vehicle with us at a charge of £7.50 per week, it will be in a secure gated compound. However it will be left at your own risk.
What does the motorhome come with?
The motorhome comes fully equipped for your trip. This includes cutlery, utensils, crockery and pans. Outside table and chairs as well as a bike rack. (Not on van conversion models)
Is there air conditioning?
There is air conditioning in the cab which when driving will filter through to the habitation area.
What works from the leisure battery?
- Lighting
- Water pump
- TV/DVD
Are there electric sockets in the motorhome?
There are three 230v electric sockets throughout the motorhome, however you will need to be connected to an electric hook-up point.
How does the fridge work?
There is a 3 way fridge, this means that it will operate via the engine battery whilst driving, the electric hook-up when on-site or if there is no electricity available, via the refillable LPG gas bottle.
Is there heating and hot water?
Yes, the motorhome has a boiler that provides heating and hot water. As it is a combi boiler, it will work off electricity or gas.
Is bedding included?
We provide a mattress protector and bottom sheet, you will need to bring your own duvet pillows or sleeping bag. We can provide the above for a fee. Please ask for details.
